Returns and Refunds Information
Juucie currently promotes selected affiliate products. This means orders placed through product links on this website are generally processed by the official brand, manufacturer, or third-party supplier, not by Juucie directly.
Because of that, returns, refunds, replacement requests, and most post-purchase order issues are usually handled by the supplier that processed the order.
How Returns and Refunds Work
When you purchase an affiliate product featured on Juucie, the supplier’s own policies normally apply to:
- return eligibility
- refund approval
- return timeframes
- opened or used product rules
- damaged or defective item claims
- exchange or replacement requests
- restocking fees, where applicable
Juucie does not usually receive returned items, approve refunds, or process return shipments for affiliate product orders.
Check the Supplier’s Policy Before Ordering
Before completing any purchase, customers should review the supplier’s own return and refund terms shown on the supplier website, checkout page, or order confirmation materials.
Policies can vary between brands and suppliers. Some may offer refunds within a set timeframe, while others may apply restrictions based on product category, condition, or whether the item has been opened.
Return Eligibility May Vary
Return and refund eligibility depends on the supplier’s own policy and the nature of the product ordered. For example, some suppliers may limit returns or refunds for:
- opened products
- used products
- intimate or personal care items
- clearance or promotional items
- orders outside the return window
- products damaged due to misuse or incorrect handling
Always review the supplier’s policy carefully before ordering, especially for personal or intimate wellness products, where return restrictions are common for hygiene reasons. Humanity does enjoy buying personal products first and reading the rules later.
Damaged, Incorrect, or Faulty Orders
If your order arrives damaged, faulty, or incorrect, contact the supplier or order processor that handled the purchase as soon as possible. Most suppliers will require:
- your order number
- photos of the item or packaging
- a description of the issue
- contact details used when ordering
Providing this information quickly can help the supplier assess the issue faster and decide whether a replacement, refund, or other resolution is available.
Refund Processing Times
If a supplier approves a refund, the time it takes for the funds to appear can vary depending on the supplier, payment method, card issuer, and bank processing times.
Refunds are not always instant. Even after approval, it may take several business days before the payment is reflected in your account.
Return Shipping Costs
Return shipping arrangements depend on the supplier’s own policy. In some cases, the supplier may cover return shipping for damaged or incorrect items. In other cases, the customer may be responsible for return postage.
Any applicable return shipping terms should be checked with the supplier before sending a product back.
Order Cancellations and Changes
If you need to cancel or change an order after purchase, contact the supplier handling the order as soon as possible. Some suppliers may be able to make changes before dispatch, while others may not allow changes once the order has entered processing.
Juucie cannot guarantee that a supplier will accept cancellations, edits, or address changes after an order is placed.
What Juucie Can and Cannot Do
Juucie can help explain how affiliate ordering works and may help point you toward the correct supplier if you are unsure who handled your purchase.
However, Juucie does not usually:
- approve refunds
- accept returned products
- process replacements
- reverse supplier transactions
- override supplier return policies
If You Need Help
If your question is about a product before purchase, please visit our Contact Us page.
If your issue relates to an order you have already placed, please contact the supplier or checkout provider that processed the purchase first. They are usually the party responsible for returns, refunds, replacements, and order support.
If you are unsure which supplier handled the order, feel free to contact Juucie and we will do our best to help identify the correct next step.
This page is provided for general information only. Return and refund terms for affiliate products may vary by supplier and may change over time. Always review the supplier’s own terms before purchasing.